Safety Shoes Return & Refund Policy in BD | Refund and Returns Policy

We are committed to ensuring customer satisfaction. If you are dissatisfied with your purchase for any reason, we will assist you in accordance with our Return & Refund Policy.

Eligibility for Returns and Refunds

  • The product must be unused and kept in its original packaging.
  • You may request a return within 3 days of receiving the product.
  • If the product is received defective or damaged, we will arrange a free replacement or provide a full refund.

Return Process

1. Applying for a Return or Refund

To request a return or refund, please contact our customer service team through:

Please provide your order number and clearly state the reason for the return or refund request.

2. Returning the Product

  • Return the product according to the instructions provided by our customer service team.
  • The customer is responsible for the return shipping cost unless the product was received defective or damaged.

3. Product Inspection

Once we receive the returned product, we will inspect it to determine whether it meets the requirements of our Return & Refund Policy.

If the product is eligible for a return, we will proceed with the refund process.

Refund Process

  • Approved refunds will be sent to the original payment method within 7–10 business days.
  • If you paid by credit card, the final processing time may vary depending on your bank or card issuer's policies.

Non-Returnable Products

The following products are not eligible for return or refund:

  • Products sold as Final Sale at the time of purchase.
  • Products that have been used or damaged by the customer.
  • Products returned without their original packaging.

Replacement or Substitute Product

  • For defective or damaged products, you may request a replacement or substitute product instead of a refund.
  • If the requested replacement product is available in our stock, we will arrange to send it as soon as possible.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Call or WhatsApp: 01794200810
Email: support@sajibenterprise.com